Privacy Policy

Last Updated: October 2, 2025

1. Introduction

StudioKIVO ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Discord bot services. By using our services, you consent to the information practices described in this policy.

2. Information We Collect

2.1 Information You Provide

  • Contact information (name, email address)
  • Discord user information (username, user ID)
  • Server information (server ID, server name)
  • Payment information (processed through third-party payment processors)
  • Support communications and feedback

2.2 Automatically Collected Information

  • Bot usage statistics and analytics
  • Error logs and performance data
  • Server interaction records
  • Command usage patterns
  • Technical information (IP addresses, browser type)

2.3 Discord Data

  • Message content (only when necessary for bot functionality)
  • User interaction data
  • Server settings and configurations
  • Channel and role information
  • Emoji and reaction data

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain our Discord bot services
  • Improve service quality and user experience
  • Provide technical support and customer service
  • Process payments and billing
  • Send important service notifications
  • Ensure service security and prevent abuse
  • Comply with legal obligations
  • Develop new features and services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • With your explicit consent
  • With third-party service providers necessary for service delivery
  • When required by law or legal process
  • To protect our rights, property, or safety
  • In connection with a business transfer or acquisition
  • With Discord (as required for bot functionality)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Regular data backups and recovery procedures
  • Employee training on data protection
  • Incident response and breach notification procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods include:

  • Account information: Until account deletion
  • Transaction records: 7 years for tax and legal compliance
  • Support communications: 2 years
  • Bot usage logs: 90 days unless required for debugging
  • Error logs: 30 days

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Restrict information processing
  • Data portability
  • Object to processing
  • Withdraw consent

To exercise these rights, please contact us using the information provided below.

8. Discord-Specific Data Handling

Our Discord bots may process the following types of Discord data:

  • Message content (only when necessary for bot commands)
  • User profiles and presence information
  • Server member lists and roles
  • Channel structures and permissions
  • Voice channel usage (if applicable)

We follow Discord's Developer Terms of Service and API guidelines. We only collect and process Discord data that is necessary for bot functionality and in accordance with Discord's policies.

9. Third-Party Services

Our services may integrate with third-party services such as:

  • Payment processors (Stripe, PayPal)
  • Analytics services
  • Cloud hosting providers
  • External APIs and databases

These third parties have their own privacy policies, and we encourage you to review them.

10. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience. You can manage cookie preferences through your browser settings. We use cookies for:

  • Essential website functionality
  • Analytics and performance monitoring
  • User preferences and settings

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.

12. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or need to exercise your privacy rights, please contact us:

  • Email: privacy@studiokivo.com
  • Discord: Join our official support server
  • Website: Contact form on our homepage
  • Data Protection Officer: dpo@studiokivo.com